5. Consumer Rights
i) If you are a consumer (a private person buying for their personal use) then you may cancel your purchase at any time within 7 days of receipt and we will give you a refund of the Price Paid within 30 days. You must inform Forest Architectural Supplies Limited in writing (Notification by phone is not sufficient) and return the goods to us immediately and in the same condition you received them.
ii) The customer will be responsible for returning the goods to Forest Architectural Supplies Limited at their own cost.
iii) If the customer does not return the goods as required, Forest Architectural Supplies Limited may charge you a sum not exceeding the direct costs of recovering the goods.
i) All goods are supplied with manufacturer warranties and are guaranteed to be free of material defect or faulty workmanship within the warranty period. That period starts from the date the goods are received.
ii) If no warranty period is stated it is assumed to be 14 days.
ii) The Customer should return the Product in its original packaging to Forest Architectural Suppplies Limited at the address above.
iv) Prior authorisation must be obtained for any returns by contacting Forest Architectural Supplies Limited and obtaining an RMA number.
v) If any item is returned which is found not to be faulty, then a charge will be made for return carriage insurance and administration.
vi) This guarantee does not affect your statutory rights as a consumer.
7. Limitation of Liability
i) Forest Architectural Supplies Limited shall not be liable for any financial consequential indirect or other losses suffered by the Customer or any third party.
ii) If you are a business customer, Forest Architectural Supplies Limited shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
8. Data Protection
i) Forest Architectural Supplies Limited will take all reasonable precautions to keep the details of your order and payment secure. Unless Forest Architectural Supplies Limited are negligent we will not be liable for unauthorised access to information supplied by you.
9. Uncontrollable Events and Delays
i) In case of delays caused by circumstances beyond the control of Forest Architectural Supplies Limited, we have the right to either suspend delivery or to cancel the contract without liability.
10. Customers Obligations
i) You are responsible for your own choice of Product and the suitability for any particular purpose.
ii) Product images are for illustrative purposes only and may differ from the actual product.
11. Governing Law and Jurisdiction
i) These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
ii) If any part of these Terms and Conditions are found to be invalid or unenforceable by a court the rest are unaffected.